Frequently asked questions

GENERAL INFORMATION

Where is your office?
Bizzenith.com.ng is a multi-vendor, multi-seller, e-commerce, online marketplace that is created to help micro, small, medium and large enterprises in Nigeria to have free online web-shop to be able to increase their sales and profits . Products and services are display online by our vendors (sellers) as we are not selling anything by our-self. We only provide an online platform for buyers and sellers to meet and transact business in the best marketplace. Once an order is placed and confirmed, we ensure delivery at your doorstep.

I am unable to access the website?
Please ensure that your system, tablet or mobile smart phone is connected to the internet and type the correct URL on your browser.

Which brand do you offer?
Searching through a wide range of products with different categories at affordable prices. We aim to give our customers a world class e-commerce service offering a host of options for all to transact through an online secure environment to buy and sell just about everything, from from any seller in our marketplace. The categories are Automobiles, Books and e-books, Computing, Fashion, Gadget, Health & Beauty, Home & Office appliances, Perfumes, Sport & Fitness, groceries, gift items , children needs and so on

How do I subscribe for your newsletter?
To subscribe for our newsletter please check and submit your email on the newsletter section on the home page. Alternatively if you are still not receiving message from us kindly reach us via our customer care and send an email to support@bizzenith.com.ng

MY BIZZENITH ACCOUNT

How do I register?
Please click on the “Register” tab found at the top, right-hand corner of the homepage www.bizzenith.com.ng then proceed to the “REGISTER ACCOUNT” page to fill your personal details as requested on the form to enable you create an account with us.

How do I retrieve my lost/forgotten password?
Please click on the “forgotten password” option on the register account page if you lose or forget your BIZZENITH password. It takes you to a page to fill for your email address and continue. We will send you a link to change your password.

What other things can I do with my account?
Edit your account information: You can update your profile on BIZZENITH account.
Change your password: if you observed that a third party attempts or already access your account, you can change your password.
Modify your address book entries: You can view your contact information and edit if required.
Modify your wish list: You can view your preferred items on your wish list and buy now.

SHOP & SELL ON BIZZENITH

Do you charge weekly/monthly shop rental fee?
No, i mean CAPITAL NO. Bizzenith gives you the online store free of charge and you can display anything and everything in your store for your potential customers to shop from. However, we charge the lowest rate of 10 percent whenever any item is sold on Bizzenith. Please read more on Our terms and conditions here

What kind of business can make use of BIZZENITH?
Any kind of business, whether micro, small , medium and large business can use bizzenith to create an online presence for their business and thereby increase their sales and profit. Whether you sell on the hood or trunk (bonnet or boot) of a car or by the road side , maybe from your house, or you have a physical shop that is located anywhere, Bizzenith is ready to support your business by giving you a webstore free of charge

How do I locate item(s) on BIZZENITH?
You can easily make use of the search bar on the homepage by typing in the name of the specific product you are looking for, and click on SEARCH. However, you can also search for any product by browsing the categories on the homepage to search from our range of products.

Is Bizzenith just a Marketplace?
No, It is more than just a marketplace. It is a multi-vendor / multi-seller website with a lot of features like social networking,Marketplace, Classified ads, Auction , forums combined together to give you the best that you have not seen anywhere in Nigerian marketplace

What are the services of Bizzenith?
We offer Social/ Business networking.
We offer classified ads section that can be used by individuals and businesses to advertise
We offer multi-vendor marketplace where online stores are given free of Charge.
We offer auctions services in a style that is comparable to any auction website in the world
We offer skills pool , where artisans can be sourced and contacted.
We offer groups and forums where discussions and learning can take place.

How do I buy on BIZZENITH?
To place an order on bizzenith.com.ng kindly follow the steps below.
Steps:
Kindly click on your preferred product(s) and then “buy now”.
You have the options to “View your cart” and continue shopping or “check out” when done with shopping.
When you click on “check out”, it takes you to another page that displays the new customer and returning customer options.
As a new customer, please click on “continue” under new customer but enter your login details if you are a returning customer.
Once you do this, you will be directed to a page to fill your information, choose shipping method and choose your payment method.
After completing the information, apply coupon code/gift voucher if you have a voucher and submit

Do you sell new/used products?
Bizzenith range of products include both brand new and used products . It depends on the seller as all sellers has choices to sell anything through us

Can I buy in bulk?
Yes. That is possible if the seller has bulk purchase system

I want to sell on bizzenith.com.ng
Selling on bizzenith.com.ng is very easy. First sign up as a user and then apply to be a vendor and bizzenith will approve your vendor application and then you will be given a store front to sell your products. You can also make use of our classifieds and auction sections to sell either used or new item to anyone

MY BIZZENITH ORDER

How do I get my Order ID?
After clicking the “confirm order” option, and make payment through your credit/debit card. An electronic receipt will be issued and sent to your email address . The information contained in the receipt are the order details and order tracking number .

How do I confirm the status of my order(s)?
Please login to your bizzenith account and click on “view your order history” under MY ORDERS menu. You can view your order status without putting your order ID.

How do i know if my goods or items have has been paid for
As part of our efficient modus operandi, Any seller will receive alert email and sms whenever a customer purchases any item from their store. and the seller is under obligation to ship the order immediately

How do i get paid when i have shipped the order
For efficiency and to protect our users (Buyers and sellers) from fraud. Bizzenith is designed to hold money in our corporate account and pay each seller after the goods have been shipped and the buyer can track his/her order successfully

PAY ON BIZZENITH

How do I pay for my order?
We have two methods of payment on the checkout page for our customers’ convenience. These methods includes:
Online payment: Prepay for an order online with either your Mastercard, Visa or Verve issued by any bank in Nigeria.
Check : You can also pay through check. Please send a check to Store Name, Store Street, Store Town, Store State / County, Store Postcode.

Paying for your order depends on the payment methods accepted by you.

Can I pay in installment?
We currently do not offer payments in installment. You are required to make full payment by paying online or pay through check for order(s) bought.

Can I negotiate a product price?
All our prices have been discounted on the website hence are not negotiable.

How are your products priced?
Our prices are listed in naira, and are inclusive of VAT. The price you are charged will always be the current selling price for the items you have ordered.

Is my card details secured?
Please be assured that bizzenith remains committed to the highest level of card safety and standards. We will always keep your details secure as only limited payment card details used for verification and fraud prevention are kept.

Can I pay into a seller account?
All payments should be made only to Bizzenith corporate accounts. Please decline if any seller tells you to pay into his/her personal account before delivery of your order. Also, notify us via this line +2348064974396 or send an email to admin@bizzenith.com.ng for verification.

SHIPPING & DELIVERY

Delivery timeline
Our goal is to ship your order out to you as fast as we possibly can. To enable us fulfill our delivery promise within the same states in less than 24 hours, all orders must be placed between 12am to 10am on same day. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite delivery of your entire order.

How can I determine my shipping fee?
Shipping fee depends on the weight of the item(s) purchased and location. This is automated on the website.

Do you ship outside Nigeria?
We currently only ship to physical addresses within Nigeria.

Can you deliver to me in Oshogbo
Yes, we deliver products to customers anywhere in Nigeria.

When do I get my order delivered after purchase?
We deliver in less than 24 hours in all our COD locations at no extra cost but to enable us fulfill our promise, kindly ensure that your order is placed between 12am – 10am on same day. However, the standard delivery timeline is within 3 to 48 hours nationwide.

Can I pick up my item(s) rather been delivered?
We offers delivery services to your door steps to ease off the stress of being on the road and to optimize our customer experience. However, you can pay through us and pick up your order at the shop or location of the seller

How will I know when my order will be delivered?
You will be contacted by our dispatch associate before arrival at your shipping address. If you are unreachable, re-delivery will be scheduled within 3 days. Kindly be informed that re-delivery is attempted twice.

Can my item(s) be delivered to any location?
Yes. We will deliver to any location suitable for you in Nigeria. All you need to do is to fill in your preferred address as your delivery address before completing your order purchase on the website.

How can I track my order?
Agent confirms customer order ID and enters it on the order tracker tool . We have installed a tracking portal on the homepage of our website. Tracking number can be found on the receipt of the purchased item to enable them manage the delivery status of their orders.

Will I receive all my items in a single package?
Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite delivery of your entire order since our aim is to ship to you as fast as we possibly can.

Can I edit my delivery address after purchase?
If you would like to reroute an order please call or chat with the seller and send an email to admin@bizzenith.com.ng with your order ID and the new address to be rerouted to.
Once the order is in “Packed or Shipped” status, unfortunately we are unable to edit the order details. If you would like to reroute an order in neither status, you may be subject to the shipping fees that apply when rerouting.

RETURN ON BIZZENITH

What is bizzenith return policy?
Our return policy is seven days from delivery date. This means that all complaints MUST be made within the timeline. Please note that any complaint made after expiry of the return policy timeline stands void.

How do I initiate a return?
You may request for a return online ensuring that all the necessary details are filled correctly. Also, you can contact our customer service line +2348064974396 or send an email to support@bizzenith.com.ng and by contacting the seller directly to request for a return.

How do I send my product?
Once your return request is confirmed, we will arrange a pick up for the item(s) at your shipping address. Our delivery associate will contact you for pick up. Retrieval attempts is made thrice. Subsequently an email is sent to notify our customers about the pick up if they are unreachable via phone.
Kindly be informed that all return request after the third scheduled attempts will be cancelled.

How do I track my return status?
To check the status of your return items. always get in touch with us through admin@bizzenith.com.ng and the seller of the said disputed items

How do I get refunded?
An item will be replaced/refunded by cash after quality check evaluation has been validated. Replacement is subjected to the availability of the item during the return process. We will refund by cash as long as the customer provides the required details i.e. (Account name, Account number, Bank name). Replacement will be processed within 14 working days while refund process takes 2-5 working days.